PRIVACY & DATA

Privacy Policy

Effective date: 14 August 2026
Last updated: 14 August 2026

CXMetricWorks (“CXMetricWorks”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect when you visit https://azimsweb.com/ (the “Website”), use our tools, contact us or otherwise interact with our services, and how we use, disclose and protect that information.

By using the Website, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will request it separately.

1. Who We Are

CXMetricWorks is a platform providing practical tools and resources for BPO, contact-centre and customer-experience professionals. The Website is operated by Mohd. Azimuzzaman Siddiqui from New Delhi, India.

For privacy-related questions or requests, contact:

2. Information We Collect

Information you provide

We may collect information that you voluntarily provide, including:

  • Your name, email address and other contact details

  • The subject and contents of messages submitted through our contact form

  • Feedback, enquiries or support requests

  • Information you choose to provide when subscribing to updates or participating in a survey

Please do not submit confidential customer information, payment-card information, health information or other sensitive personal data through our contact form or free tools.

Information collected automatically

When you visit the Website, our hosting platform, security services and website technologies may automatically collect limited technical information, such as:

  • Internet Protocol (IP) address

  • Browser type, device type and operating system

  • Pages visited, referring page and approximate visit time

  • Error, diagnostic, security and server-log information

  • Cookie identifiers and similar browser-storage information

Information entered into our tools

Our QA Scorecard Calculator is designed to perform calculations in your browser. Information entered into the calculator is not intentionally stored by CXMetricWorks or transmitted to us unless a tool clearly states otherwise or you separately send that information to us.

Avoid entering real customer names, telephone numbers, email addresses, account details or other personal information into the calculator. You are responsible for ensuring that your use of our tools complies with your organisation’s privacy, confidentiality and information-security requirements.

3. How We Use Information

We may use information to:

  • Operate, maintain and secure the Website

  • Respond to enquiries, feedback and support requests

  • Provide and improve our calculators, templates, guides and other services

  • Understand Website performance and diagnose technical issues

  • Prevent fraud, abuse, spam and security incidents

  • Send updates or promotional communications where you have chosen to receive them

  • Comply with legal obligations and protect our legal rights

We do not sell or rent your personal information.

4. Legal Grounds for Processing

Depending on the applicable law and context, we process personal information on one or more of the following grounds:

  • Consent: where you have given clear permission, such as when subscribing to updates or accepting optional cookies

  • Your request: where processing is necessary to respond to an enquiry or provide a service you requested

  • Legitimate interests: to operate, improve and protect the Website, provided those interests do not override your rights

  • Legal obligation: where processing is required to comply with applicable law, regulation or legal process

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

5. Cookies and Similar Technologies

The Website may use cookies, local storage and similar technologies to:

  • Enable essential website functions

  • Remember preferences and consent choices

  • Maintain security and prevent abuse

  • Measure performance and understand how visitors use the Website

  • Support advertising, if advertising services are enabled

Essential technologies may operate because they are required for the Website to function. Where required by law, non-essential analytics or advertising technologies will be used only after you provide consent through the cookie banner.

You can manage cookies through the Website’s cookie controls and your browser settings. Blocking some cookies may affect how parts of the Website work. For more details, please see our Cookie Policy.

6. Analytics and Advertising

We may use third-party analytics services, such as Google Analytics, to understand aggregated Website usage and improve our services. These providers may collect device, browser, usage and approximate-location information through cookies or similar technologies. Where required, analytics will be activated only after consent.

We may also use advertising services, including Google AdSense. If advertising is enabled:

  • Third-party vendors, including Google, may use cookies to serve and measure advertisements

  • Google may use advertising cookies to show ads based on visits to this and other websites

  • Third parties may place or read cookies, use web beacons or collect IP-address information for advertising and measurement

  • Visitors may be able to manage personalised advertising through Google’s My Ad Center at https://myadcenter.google.com/

Availability of personalised or non-personalised advertising may depend on your location and consent choices. Our use of analytics and advertising services will be subject to applicable consent requirements and the relevant providers’ privacy terms.

7. How We Share Information

We may share information only when reasonably necessary with:

  • Website hosting, email, form-processing, security, backup and technical-service providers

  • Analytics and advertising providers, where enabled and permitted

  • Professional advisers when necessary to obtain legal, accounting or security advice

  • Government authorities, regulators, courts or law-enforcement agencies when required by law

  • A successor organisation in connection with a merger, reorganisation, sale or transfer of the Website or its assets

Service providers are permitted to process information only for the services they provide to us and subject to their contractual and legal obligations.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining security records, resolving disputes and meeting legal obligations.

Contact-form messages may be retained for up to 24 months after the last relevant communication, unless a longer period is required for legal, security or dispute-resolution purposes. We may delete information earlier when it is no longer needed.

9. Data Security

We use reasonable administrative, technical and organisational safeguards intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These may include HTTPS encryption, access controls, security monitoring, updates and backups.

No method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

10. International Data Transfers

Some service providers may process information on servers located outside India or outside the country where you live. Where required, we take reasonable steps to ensure that such transfers are made in accordance with applicable data-protection requirements and that appropriate safeguards are used.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Ask whether we process your personal information and request access to it

  • Request correction, completion or updating of inaccurate information

  • Request deletion of information that is no longer required

  • Withdraw consent where processing is based on consent

  • Object to or request restriction of certain processing

  • Request a portable copy of information, where applicable

  • Submit a grievance or complaint to us or an appropriate data-protection authority

  • Nominate another person to exercise applicable rights in the event of death or incapacity, where provided by law

To make a request, email contact@cxmetricworks.com with the subject line Privacy Request. We may ask for limited information to verify your identity before completing the request. We will respond within the period required by applicable law.

12. Children's Privacy

The Website and its professional tools are not directed to children under 18. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, contact us so that we can review and delete it where appropriate.

13. External Links

The Website may contain links to third-party websites or services. Their privacy practices are controlled by their own policies, and CXMetricWorks is not responsible for their content, security or privacy practices. Review the privacy policy of any third-party service before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the Website, our services, legal requirements or third-party providers. The updated version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through a notice on the Website where appropriate.

15. Contact and Grievance Redressal

For questions, complaints or requests concerning this Privacy Policy or your personal information, contact:

Privacy Contact / Grievance Officer
Mohd. Azimuzzaman Siddiqui
CXMetricWorks
New Delhi, India
Email: contact@cxmetricworks.com
Contact form: https://azimsweb.com/contact/

We will acknowledge and address privacy grievances within a reasonable period and in accordance with applicable law.

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