Build smarter QA scorecards. Score with confidence.
Create weighted QA scorecards, calculate results instantly, and give your customer-service team clearer, more consistent feedback.
Adjust the weight assigned to each quality parameter and select the applicable performance rating. Your weighted quality score will update automatically. Parameters marked N/A will be excluded from the final calculation.
If an Auto-Fail parameter is marked Fail, the final quality score becomes 0%, regardless of the other parameter scores.
QA Scorecard Calculator
Final Quality Score
100%
Pass